Delivery & Returns

DELIVERY

We aim to dispatch all orders within 24 hours of receipt of the order.  Dispatch is usually via Royal Mail, First Class post.  Delivery within mainland UK is free of charge for all orders over £20,  a nominal charge of £3.49 (1st class) and 2.49(2nd class) is chargeable on all orders less than £20.

Delivery time: 1st class - 1-2 working days | 2nd class 3-5 working days

For non-mainland UK or international a nominal charge of £12. Any orders placed for non mainland UK will not be despatched until a delivery charge is paid. The customer is responsible for any local customs and VAT duties payable upon entry into their Country.

Returns

Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty. Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at support@engravedheaven.co.uk If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote. Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund. Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.