Delivery & Returns
We aim to dispatch all orders within 24 hours of receipt of the order. Dispatch is usually via Royal Mail. Delivery within mainland UK is free of charge for all orders or a nominal charge of £2.89 (Premium shipping)
Delivery time: Premium shipping - 1-2 working days | Standard free shipping 3-5 working days
For non-mainland UK or EU country a nominal charge of £12, rest of the world £16. Any orders placed for non mainland UK will not be despatched until a delivery charge is paid. The customer is responsible for any local customs and VAT duties payable upon entry into their Country.
Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty. Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at firstname.lastname@example.org. We pay for return postage if the item was damaged or faulty in any other case buyer pays return postage. If you are sending items from abroad, please call us for a delivery quote. Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund. Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.