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Terms and Conditions

Your Terms and Conditions


Welcome to Engraved Heaven – Your Favourite Source of Photography Packaging! At Engraved Heaven, we specialize in crafting exquisite wooden photography packaging, personalized to perfection. Our dedication lies in adding an extra layer of sophistication to your captured moments, making each delivery and gift an unforgettable experience. Every piece is designed not just to house your photographs but to tell a story of its own. Our personalised touch ensures that each package reflects the unique essence of your client’s special day. Beyond photographers, we cater to individuals who understand the power of a thoughtful gift. Whether it’s a wedding present, an anniversary surprise, or a token of appreciation, our engraved wooden creations make for truly heartfelt and memorable gifts. Thank you for choosing Engraved Heaven, where we transform wood into more than just a material – we turn it into a canvas for your cherished memories. Explore our range, featuring not only bespoke photography packaging but also personalised USB memory sticks. Each piece is crafted with meticulous care to ensure your work receives the attention it truly deserves. Elevate your presentation and make a lasting impression with Engraved Heaven.

Ordering and Payment

  • Placing an Order: To place an order for our bespoke wooden photography packaging and personalised USB memory sticks, customers are required to complete the form available on the product’s page. The text entered by the customer, including capitalization and spacing, will be precisely engraved onto the chosen item. Please note that Engraved Heaven does not assume responsibility for typographical errors. We do not conduct grammar checks, and we strictly refrain from engraving any content that includes hate speech or racist language. However, we do allow the inclusion of swearing in the engraving. Designs for engraving can be selected from the options provided, typically located among the last pictures on the product page.
  • Payment Methods: Engraved Heaven accepts payments through Paypal and major debit/credit cards. This provides our customers with a secure and convenient transaction process.
  • Pricing and Taxes: The prices listed for our products include all applicable taxes. Please note that we do not provide VAT invoices at this time.

Shipping and Delivery

  • Estimated Delivery Times: Engraved Heaven strives to ensure a seamless and timely delivery process. Our standard procedure includes 1-2 working days of processing time for orders. After processing: Standard Free Shipping: 3-5 working days, Premium Delivery: 1 working day
  • Shipping Costs and Options: We offer the following shipping options: Standard Free Shipping, Premium Delivery (additional cost)

Returns and Refunds

  • Policies for Delays or Issues with Delivery: Mock-Up Requests: If a customer requests a mock-up, the production time for that order may be extended. However, customers are encouraged to ask for a proof, and if the delay is caused by Engraved Heaven, the cost of premium shipping will be refunded. Lost Packages: In the unfortunate event of a lost package during transit, Engraved Heaven will promptly replace and resend the order. Customer Instructions: To ensure timely processing, it is essential for customers to provide clear instructions. Failure to do so may result in a delay in order fulfilment.
  • Conditions for Returns and Exchanges: Engraved Heaven is committed to delivering products in pristine condition. Replacement will be issued under the following circumstances: Product damaged during shipping. USB memory stick malfunctions (video proof required). Engraving mispelled by Engraved Heaven. Please note that, due to the personalised nature of our products, we do not offer exchanges or replacements if the customer simply does not like the item. Handmade products may have small imperfections, inherent to the nature of wood, and are not eligible for returns or exchanges on this basis.
  • Instructions for Returning Products: If a replacement is required, the original product must be returned. Customers are responsible for the return shipping costs. Engraving cannot be changed on replacement items, so please ensure accuracy during the initial order.

Intellectual Property

  • Protection of Engraved Heaven’s Intellectual Property: All intellectual property, including but not limited to trademarks, logos, designs, and content, associated with Engraved Heaven is the sole property of Engraved Heaven. Any unauthorized use, reproduction, or distribution of Engraved Heaven’s intellectual property is strictly prohibited. Users acknowledge and agree that the products and services provided by Engraved Heaven are protected by intellectual property laws. This protection extends to the unique designs, engravings, and any other distinctive features associated with our products.
  • User Rights and Restrictions on Product Designs: Users are granted a limited, non-exclusive right to use the personalized items purchased from Engraved Heaven for personal or gift purposes. This right does not include the right to reproduce, distribute, or commercially exploit the products. Modification of Engraved Heaven’s product designs is not permitted without explicit written consent. Users are prohibited from creating derivative works based on our designs or incorporating them into other products or services. Engraved Heaven retains full creative control over its product designs. While we welcome suggestions and custom requests, acceptance of such requests is at the discretion of Engraved Heaven, and any alterations will be subject to mutual agreement.
  • Enforcement of Intellectual Property Rights: Engraved Heaven reserves the right to take legal action against any individual or entity found to be infringing upon our intellectual property rights. This includes pursuing damages and seeking injunctions to prevent further unauthorized use.
  • Reporting Intellectual Property Violations: Users and third parties are encouraged to report any suspected intellectual property violations by contacting Engraved Heaven’s customer service. Reports should include detailed information about the alleged infringement and supporting evidence.

By engaging with Engraved Heaven’s products and services, users agree to abide by these terms and acknowledge the importance of respecting intellectual property rights. Engraved Heaven reserves the right to update these terms as needed to protect its intellectual property and maintain the integrity of its brand.

Privacy Policy

At Engraved Heaven, we are committed to safeguarding the privacy of our users. This Privacy Policy outlines how user information is collected and used on our website, particularly in relation to the use of WooCommerce and Google Analytics. Rest assured, Engraved Heaven does not share any user information with third parties.

  • Collection and Use of User Information: Personal Information: When users interact with our website, we may collect personal information such as names, email addresses, and shipping addresses during the checkout process through WooCommerce. This information is used for order processing, communication, and delivery of products. Analytics Data: We utilize Google Analytics to collect anonymous data about user interactions with our website. This includes information about pages visited, time spent on the site, and other general usage statistics. Google Analytics helps us understand user preferences and improve our website’s functionality. Cookies: Both WooCommerce and Google Analytics use cookies, which are small text files stored on the user’s device. Cookies enhance the user experience, track preferences, and facilitate a more personalized interaction with our website.
  • Security Measures to Protect User Data: Secure Transactions: We use WooCommerce, a secure e-commerce platform, to process transactions. WooCommerce employs encryption technology (SSL) to ensure the secure transmission of personal and payment information. Data Encryption: Our website uses encryption protocols to protect sensitive information during data transmission. This includes information provided during the checkout process and any data exchanged with Google Analytics. Internal Access Controls: Access to user data within Engraved Heaven is restricted to authorized personnel only. We have implemented internal access controls to ensure that user information is handled with the utmost confidentiality. Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities. This proactive approach helps maintain the integrity and security of user data.
  • Third-Party Data Sharing: Engraved Heaven does not share any user information with third parties. All data collected is used exclusively for order processing, communication, and internal analytics to enhance the user experience on our website.
  • User Consent: By using our website, users consent to the collection and use of their information as outlined in this Privacy Policy.

Engraved Heaven reserves the right to update this Privacy Policy to reflect changes in our data practices or applicable laws. Users are encouraged to review this policy periodically for any updates. If you have any questions or concerns about our Privacy Policy, please contact our customer service team.

Customer Responsibilities

At Engraved Heaven, we value transparency and cooperation. To ensure a positive experience for all users, we outline the following responsibilities:

  • Accuracy of Information: Users are responsible for providing accurate and up-to-date information during the order process. This includes personal details such as names, shipping addresses, and contact information. Inaccurate information may lead to complications in order processing and delivery. When requesting personalized engravings, users must carefully review and confirm the accuracy of the text provided. Engraved Heaven is not responsible for errors resulting from inaccurate information supplied by the user.
  • Appropriate Use of the Website and Services: Users agree to use the Engraved Heaven website and services in a lawful and responsible manner. This includes refraining from engaging in any activities that may compromise the security, integrity, or availability of the website. The customization options provided for our products are intended for appropriate and respectful personalization. Users are expected to refrain from submitting content that is offensive, inappropriate, or violates any laws or regulations. Engraved Heaven reserves the right to refuse service for any orders containing such content. Users are encouraged to report any issues or concerns related to the website or services promptly to our customer service team.
  • Communication with Engraved Heaven: Users are responsible for maintaining open and clear communication with Engraved Heaven. This includes responding to order confirmations, providing additional information if requested, and promptly addressing any concerns or issues related to their orders. In the event of changes to contact information, users are responsible for updating their account details to ensure effective communication from Engraved Heaven.

By engaging with our website and services, users acknowledge and agree to adhere to these responsibilities. Engraved Heaven reserves the right to take appropriate actions, including order cancellations, if users fail to meet these responsibilities. We appreciate your cooperation in creating a positive and collaborative environment for all our users.

Liability and Disputes

Engraved Heaven is dedicated to providing exceptional products and services to our users. However, there may be circumstances under which services may need to be terminated. Please read the following terms and conditions regarding the termination of services:

  • Conditions Under Which Services May be Terminated:Breach of Terms: Engraved Heaven reserves the right to terminate services if users breach any of the terms and conditions outlined in our policies, including but not limited to those related to intellectual property, inappropriate content, or fraudulent activities. Non-Payment: Services may be terminated if users fail to make timely payments for their orders or if there are issues with payment processing. Violation of Law: If users engage in activities that violate any applicable laws or regulations, Engraved Heaven may terminate services. Abuse of Services: Termination may occur if users engage in the abuse of our services, including but not limited to attempts to defraud, manipulate, or disrupt the normal functioning of the website.
  • User Responsibilities Post-Termination: Outstanding Payments: In the event of termination due to non-payment, users remain responsible for any outstanding payments related to orders placed before termination. Intellectual Property: Users must respect the intellectual property rights of Engraved Heaven even after termination. Any unauthorized use of our designs, logos, or content is strictly prohibited. Confidentiality: Users are expected to maintain the confidentiality of any information obtained during their engagement with Engraved Heaven, even after termination. Return of Products: If termination results from a breach of terms by the user, any products in their possession must be returned to Engraved Heaven. Return shipping costs are the responsibility of the user.
  • Right to Refuse Future Services: Engraved Heaven reserves the right to refuse future services to users whose services have been terminated for breach of terms, non-payment, or other violations.

By engaging with our services, users agree to comply with these conditions regarding the termination of services. Engraved Heaven aims to provide a positive and respectful environment for all users and may take necessary actions to protect the integrity of our services and uphold our policies. If you have any questions or concerns, please contact our customer service team.


  • Amendments to the Terms and Conditions: Engraved Heaven reserves the right to update these terms to ensure fairness and compliance with legal requirements. Users will be notified of any amendments, and continued use of our services implies acceptance of the revised terms.
  • Contact Information for Engraved Heaven: For inquiries, assistance, or communication related to these terms and conditions, users can contact Engraved Heaven at Contact us Page.